Move to Austria

    Terms & Conditions

    1. Provider Information

    Move to Austria – Consulting
    Azra Mehanic
    Gablenzgasse 112-118/8/6
    office@movetoaustria.at

    (Full legal information is available in the Imprint.)

    2. Scope of Services

    Move to Austria – Consulting provides independent consulting services for international professionals planning to live and work in Austria. The services include structured, experience-based guidance in particular regarding:

    • recognition of foreign qualifications
    • labour market orientation
    • general information on residence procedures
    • practical aspects of living and working in Austria

    All services are advisory in nature. They do not include:

    • legal representation
    • legally binding legal advice within the meaning of Austrian law
    • job placement or employment guarantees

    3. Nature of the Service

    Consultations are tailored to the individual situation of the client and based on professional experience and current information. No guarantee is given for specific outcomes, including but not limited to:

    • recognition decisions
    • residence permits
    • employment

    All decisions are made by competent authorities or third parties and are outside the control of Move to Austria – Consulting.

    4. Booking and Payment

    Bookings are made online and become binding upon confirmation and receipt of full payment. Payments are processed via Stripe. Prices are shown before booking and include applicable taxes unless stated otherwise.

    Fees paid for the Initial Assessment may be credited towards a higher-tier service package, provided that:

    • the upgrade is requested within a reasonable timeframe after the initial consultation
    • the services have not already been fully delivered as part of a package

    The application of such credit is subject to availability and must be agreed upon at the time of booking the upgraded service.

    5. Right of Withdrawal (Consumers within the EU)

    Consumers have the right to withdraw from this contract within 14 days without giving any reason. To exercise the right of withdrawal, a clear statement (e.g. email) is required.

    Early performance and waiver of withdrawal right

    If the client books a consultation with a scheduled date within the 14-day withdrawal period, the client expressly requests that the service begins before the withdrawal period expires. The client acknowledges that:

    • the service may be fully provided before the withdrawal period ends
    • in such case, the right of withdrawal expires upon full performance of the service

    If the service is only partially performed at the time of withdrawal, a proportionate amount may be charged.

    6. Cancellation and Rescheduling

    Appointments may be rescheduled free of charge up to 24 hours before the scheduled time.

    Cancellation policy:

    • More than 24 hours before the appointment → full refund or rescheduling
    • Less than 24 hours before the appointment → no refund, as the time slot has been exclusively reserved

    This does not affect statutory withdrawal rights under Section 5.

    7. Refund Policy

    Once a consultation has been fully provided, no refund is due. If the service has not yet been delivered, refund requests may be reviewed individually. Mandatory consumer rights remain unaffected.

    8. Client Responsibilities

    Clients are responsible for:

    • providing complete and accurate information
    • submitting correct documentation where relevant

    The quality and usefulness of the consultation depend on the accuracy of the information provided.

    9. Limitation of Liability

    Move to Austria – Consulting is liable for damages only in cases of:

    • intent (Vorsatz)
    • gross negligence (grobe Fahrlässigkeit)

    Liability for slight negligence is excluded, except for:

    • damages resulting from injury to life, body, or health
    • claims under mandatory statutory provisions

    No liability is assumed for decisions made by authorities, employers, or other third parties.

    10. Confidentiality and Data Protection

    All client information is treated as confidential. Personal data is processed in accordance with applicable data protection laws. Further details are provided in the Privacy Policy.

    11. Applicable Law

    These Terms are governed by Austrian law, excluding conflict of law rules.

    12. Jurisdiction

    For consumers, the statutory place of jurisdiction applies. For business clients, the competent court in Vienna, Austria, shall have jurisdiction.